The Director of Quality Programsacts as an advocate for and supports the organization by serving as a qualitychampion. Consults and/or works cross-functionally to influence and promotechange by identifying resources, facilitating contacts, establishing timeframesand coordinating the implementation tasks and evaluation of clinical qualityprograms, including QOPI, OCM, Oncology Medical Home, and specific payerprograms. This person will consult across relevant business units to provideexpertise and function as subject matter expert on clinical quality
Lead the development of the clinical oncology program planning and implementation (program design, implementation planning, provider education, compliance analysis, and program evaluation). Oversight of delegated medical management of contracted activities and ensure all steps are reported according to established criteria.
Maintain strong payer and provider relations.
Develop, participate, support and coordinate a new discipline of clinical quality consulting as a new offering to community oncology practices.
Provide direction setting and leadership, sharing knowledge of quality program(s), specialized audits, special reviews, projects and initiatives
Manage complex projects, people, and business priorities to achieve client satisfaction
Identification of clinical quality accreditations achievable via quality and process improvements
Provide guidance/scalable support for practices looking to obtain quality certifications
Support implementation programs for quality improvement
Influences all stakeholders to support key quality projects/programs to ensure positive solutions that deliver results
Consults with internal/external customers on solutions that impact quality
Contribute to development and maintenance of relevant benchmarking tools to support clinical staff performance metrics.
Act as subject matter expert and provider consultative assistance to Medical Practices in clinical workflow and nursing staff management, oncology EMR implementation, clinical research
Attends all business meetings as requested.
Participate in professional development activities designed to acquire and maintain skills to support the division mission, goals and value and major job responsibilities.
Facilitate and maintain internal communication within organizational leadership, vendor partners and payers
Assess customer needs and communicate those to executive management to modify and improve products and services.
Responsible for collecting information and presenting regular updates and quarterly reports.
Must be able to travel up to 40%.
Perform other duties as assigned.
What your background should look like (minimum qualifications)
Masters or Bachelors degree emphasis in scientific or health care discipline preferred. Minimum 10-15+ years of successful quality leadership in a clinical or oncology setting. Six Sigma Black Belt (or other nationally-recognized business process improvement certification) preferred. Advanced Practice Provider (APP) or Advanced Registered Nurse Practitioner (ARNP) highly preferred.
Advanced knowledge of quality management methodologies processes and systems
Detail-oriented and excellent organizational skills
Strong leadership skills including change management
Strong creativity skills
Strong interpersonal and influencing skills
Strong presentation and training skills
Ability to communicate effectively both orally and in writing
Ability to work in a fast-paced team environment and handle multiple projects and tasks
Ability to analyze problems identify alternative solutions and implement recommendations for resolution of problems
Knowledge of Microsoft Word Excel and PowerPoint
Willingness and ability to travel
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Employee Stock Purchase Program
Retirement benefits and more
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions.Specific benefit offerings may vary by location, position and/or business unit.