Associate Program Manager (Redwood City)

CWT in Redwood City, CA

  • Type: Full Time
position filled
An integral part of the CWT Meetings & Events (CWT M&E) team, the Associate Program Manager supports the strategic success of our high-profile client accounts. The Associate Program Manager socializes CWT's value proposition, understands account specific business requirements, seeks to secure new business opportunities, provides feedback for program enhancements, and supports contracted service level agreements.
Responsibilities Include - At a program level, act as a primary point of contact for Key Stakeholders and Meeting Requestors - Create and maintain an account specific Stakeholder Map - Action initiatives and support projects in alignment with an account specific Stakeholder Engagement Plan, including, but not limited to: - Facilitate focus groups - Present at customer forums - Lead workshops - Host debrief meetings - Design, distribute and follow up on feedback surveys - Participate at account specific Travel Fairs if applicable - Develop, implement, and action an account specific Communications Plan - Develop and maintain content on client-hosted Meetings intranet website(s) - Introduce our department to known new Key Stakeholders when hired - Answer questions regarding the meeting registration process, meeting and event related policies, CWT M&E services, CWT Group Air services, preferred vendor program(s), and general inquiries - Create and deliver Statements of Work for projects serviced by CWT M&E - Track invoices and payments associated with signed Statements of Work - Support account specific Orientation (training) for CWT M&E on-demand staff - Own and maintain an account specific Problem-Resolution Plan - Ensure Key Stakeholders satisfaction on an ongoing basis - Proactively escalate potential client or program issues for timely resolution - Work closely with supplier partners and internal stakeholders to ensure quality and timely delivery - When designated, act as the Meeting Technology Administrator and subject matter expert - Activate and deactivate user accounts - Oversee updates to the Meeting Request Form - Maintain database used to manage and report meeting and event data - Create and distribute scheduled and on-demand reports - Collaborate with Sourcing Specialists, Meeting Planners, Attendee Registration Specialists, and Web Builders to perform weekly data quality control audits to ensure all meeting and budget data is current and accurate per contracted Service Level Agreements - Maintain current Meeting and Events industry knowledge by attending internal training, industry events, supplier presentations, and team meetings - Perform time tracking as requested by management - Occasional travel may be required - Primarily works in an office environment using a computer for much of the day

Qualifications

Position Requirements: - Minimum three years of meeting/event management experience - CMP or formal Project Management designation preferred - Strategic Meetings Management experience preferred - Experience working with global or multi-national clients and suppliers
Proven track record in the following: - Business acumen - Using business intelligence to drive innovative strategies - QC and Analytic reporting - Excellent oral/written communication - Excellent critical thinking skills - Excellent customer service skills - Strong attention to detail - Strong negotiating skills - Ability to multitask multiple projects while managing several support resources - Proficient with an electronic meeting management tool preferred - Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Knowledge, Skills and Abilities - Strong relationship management and facilitation skills
Client-facing - Supporting and empowering diverse operational teams - Collaborating with cross-functional organizations
Proven self-starter who is pro-active and demonstrates creative and critical thinking abilities - Great attention to detail - Excellent written and verbal communication skills - Ability to work in a fast-paced, deadline-oriented environment - Ability to remain calm in stressful situations - Financial acumen
Competencies: - Focus on the Customer: Fosters a customer-centered environment where the customer perspective is central to the thinking, discussions, and decisions, ensuring delivery of exceptional value - Influences and Engages others: Presents a compelling case for ideas, and inspires others to excel through personal commitment to a common vision or goal - Act Strategically: Evaluates the internal and external business environment to develop and/or align strategies for the department, business unit, and organization - Drive for Results: Demonstrates and fosters a sense of urgency, persistence, and accountability to take the actions required to achieve results - Develop People: Take appropriate actions to ensure the availability and development of the diverse mix of talent needed to meet current and future organization goals - Promote Agility and Innovation: Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results
*LI-SJ
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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