What will I be doing?
As a Assistant General Manageryou would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards.
Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction.
Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property.
Oversees Executive Housekeeper, Front Office Manager and Chief Engineer to implement and maintain housekeeping & maintenance operations, policies and procedures.
Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.
Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.
Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.
Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.
Promotes safety and security awareness through compliance, policies and procedures among all staff members.
Ensure safe secure operation to include safety awareness among staff and proper key control
Reviews and evaluates all aspects of the resorts operations and makes recommendations to the Sr Area Director for changes as needed. Advises and seeks consultation from the Sr Area Director regarding problems or areas of concern.
Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of City, State and Federal laws governing the operations of interval resorts.
Serves as a liaison to the Homeowner Association Board of Directors when requested by the Sr Area Director
Assists in establishing and managing Association and resort budgets.
Serves as a liaison to Sales and Marketing departments.
Dependent on resort size and complexity, this position may perform all responsibilities of a Front Office Manager, as necessary. See Front Office Manager Description for specific details.
May be required to perform other reasonable duties as requested by management.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum of five years direct resort operations experience; At least 3 years experience in leadership role.
- Experience should entail at least two functional areas of responsibility (i.e. front office, maintenance, housekeeping, etc.)
- Associate's Degree/College Diploma/Cepeg
- Ability to work a flexible schedule to include nights, weekends and holidays.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in a management, hospitality or related field preferred.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- BA/BS/Bachelor's Degree
- 4+ years of Managerial experience