• HMSHost
  • Amherst , OH
  • Retail
  • Full-Time
  • 8250 Quarry St

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The Retail Multi Operations Manager is responsible for managing the operation of assigned retail stores
and is responsible for directing and supervising management associates in support of the General
Manager. This position is also responsible for focusing on store level operational and personnel
performance, monitoring business results of the assigned store in support of Operating Excellence,
coaching and professional development of other store management and associates, and being the central
driving force for realizing and implementing operational changes, and performing all other responsibilities
as directed by the business or assigned Management of which associate is capable of performing. This
is an exempt position and typically reports to the Operations Director, depending on local requirements.
Essential Functions:
? Analyzes and manages financial results of the store to ensure maximum profits are balanced with
customer satisfaction and associate satisfaction
? Ensures on a daily basis that the stores are open and staffed appropriately, the store is clean,
inventory levels are appropriate and equipment is working properly
? Supervises the day to day activities of associates and assigns responsibilities for specified work
? Monitors and maintains all quality control records, to include ensuring quality assurance and loss
prevention policies and procedures are being adhered to
? Complies with company and franchise standards of operation procedures, as well as those of all
applicable regulatory agencies, and ensures on a daily basis that all products are prepared and
presented in accordance with brand or company standards
? Identifies hiring, firing, advancement, promotion or any other associate status change needs of
the store
? Maintains effective communication and positive associate relations by ensuring all associate
activities are performed in a timely and professional manner, to include performance reviews,
progressive discipline, resolving associate relations issues, and managing incentive programs
? Provides the highest quality of customer service to the customers at all times, to include ensuring
the proper training of all staff and supporting associates to ensure customer satisfaction and
product quality
? Supports and enhances working relationships with partners, landlords and the community


Minimum Qualifications, Knowledge, Skills, and Work Environment:
? Requires a High School diploma or general education development (GED) diploma; college
degree in hospitality, restaurant management preferred; brand certification a plus
? Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage or
Merchandise operations or other related management experience
? Demonstrates the ability to drive profitable growth while improving customer and associate
satisfaction; demonstrates strong leadership, personnel management and interpersonal skills; a
proven background in maintaining strong cost control and quality standards
? Demonstrates team management, delegation, issue resolution, coaching skills and ability to
motivate others and act as a change agent
? Demonstrates organization and multi-project time/issue management
? Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents, as well as converse comfortably with individuals
Associated topics: leader, manage, manager, manager retail, retail store manager, senior manager, shift supervisor, store manager, retail management, team lead

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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