Guest Service Representative (Front Desk Agent) (U) - Sheraton (170018Z6)


: $53,300.00 - $127,870.00 /year *

Employment Type

: Full-Time


: Hospitality - Lodging/Resort/Travel

Heres To Your Journey with Sheraton

Sheraton is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The Sheraton New York Times Square Hotel, located at 811 7th Ave 53rd Street, New York, NY, 10019 is currently hiring a Guest Service Representative (Front Desk Agent) (U).

Responsibilities include: The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100 percent satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check-out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.


High school diploma or equivalent
Previous Front Office and hotel guest experience is required
Must have schedule flexibility. Overnight shifts, holidays and weekends are required
Knowledge of Galaxy and or Lightspeed a plus
Cashiering experience a plus
Night Audit experience a plus
Excellent communication skills: verbal and written
Ability to work independently and multi task

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Associated topics: beach, club, concierge, door, hostess, mason, plaza, rapids, resort, sheraton * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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